How to connect a winch?

[cvjoint]

Just find the thread specs and go with something that's already on the market. When I had the C7 Vette we found out the first week some Cadillac tow hooks fit and they were dirt cheap, like 50 bucks for two.

[2/3rdsCobra]

I'm a bit disappointed in TMI at the moment- I called a guy there on Monday and asked about ordering a hook and he said to make a parts request on their website. OKAY, I guess. So I did just that, and it said 24-48 hours for response. Its been over 48 hours now, no response. I even emailed them this afternoon asking whats up and got crickets. I'm surprised, as my experiences with them up to now had been really great. I even told them in the email that if they don't have the part, if they could tell me the thread sizing I'd figure out something aftermarket.

I guess I might go to ACE Hardware and try out a bunch of bolts till I find the right size. Pretty lame.

Sorry; guess you're a new victim to the TMI parts availability fiasco, welcome to the club. Membership is growing.

[I want an atom]

Sorry; guess you're a new victim to the TMI parts availability fiasco, welcome to the club. Membership is growing.

The complete lack of response is what really gets my panties all bunched up. I mean, how about an email "sorry, we are working with the supplier and don't know when they will be available". Just nothing.

Not even a response to my technical request for the thread size of the hole. Nothing.

Nothing makes me more upset than being outright ignored. I bought this frickin car brand new. I am a legit paying customer, and they can't even be bothered to respond to me. I mean, shit. I am standing here saying "take my money" and they just look the other way. Won't even help me out.

[sector: 4]

TMI AutoTech (434) 575-1257

[cvjoint]

It appears they are backed up. I put a request in for parts 10 days ago and I didn't get a response yet. The most I've waited for before was 3 days. Maybe they're trying to build all those Atom 4s or they are on vacay.

They did respond to my service request I put in at the same time, in 24 hours. I asked them to waterproof the Dash 2 for free since Ariel UK is doing that. TMI won't do it. So the answer was no, haha.

[argonaut]

Last month I submitted a parts request and got the auto response email: '...we will respond within 24-48...' Then nothing. A couple weeks later the part just showed up in the mail. A quick look showed my CC account (which they have on file) had been charged but I received zero communications from them. Pretty frustrating.

[I want an atom]

I did call them last week, and that's when they told me that the hooks were all out and they would be reaching out to their supplier. I was told they would send me specs/pics of it (which they never did). I even agreed to the price (which for 2 hooks is QUITE high, but whatever). Every bit of communication has been from me harassing them. They haven't reached out to me once. Still waiting on a response from my technical request about the hole size. Pretty lame that after spending nearly 100k on a new car, I have to buy like 20 different sized bolts from ACE hardware an try to figure out which one fits my car because they can't be bothered to respond to a simple question.

[cvjoint]

I did call them last week, and that's when they told me that the hooks were all out and they would be reaching out to their supplier. I was told they would send me specs/pics of it (which they never did). I even agreed to the price (which for 2 hooks is QUITE high, but whatever). Every bit of communication has been from me harassing them. They haven't reached out to me once. Still waiting on a response from my technical request about the hole size. Pretty lame that after spending nearly 100k on a new car, I have to buy like 20 different sized bolts from ACE hardware an try to figure out which one fits my car because they can't be bothered to respond to a simple question.

I've asked for two parts on backorder this year, the secondary radiator, and the bracket that holds the brake caliper to the hub. It's been 6 months and haven't gotten an update on either. I'd say treat backorders like they'll never happen. I went with sidepods from Ariel UK, took just two weeks to fabricate from scratch and to receive. I used time-sert on the bracket.

I should say I've also gotten some custom parts fairly easily from TMI before and good input on service troubleshooting. It's a mixed bag overall.

[I want an atom]

Far is fair- after submitting another tech request for the hook specs, I got a response and they apparently now have TWO options. They have a new run of North American hooks, and they also found a bunch of NOS UK spec hooks. The UK hooks are like half the cost, so I responded that if they really have those available those would be fine. I'll follow up here if I get them, as its only fair after complaining that I update upon resolution.

All is well that ends well. If I get them within a week or 2, I will consider this rectified and will go back to my love affair with TMI. Lol. I guess I am getting old and agitated. Seems like at work, when someone needs something from me I have to do it within 10 minutes, but in life I never get that kind of response back. Get off my lawn!

[I want an atom]

Final update- received the tow hooks yesterday from TMI. So in the end, they came through.

I also realized, upon installing them, that I am an idiot. The back hole had a slug screwed in there, which I could have removed and easily figured out the threading. But I didn't know.

Next stop- lots of track days, and soon a set of track wheels and rubber.